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Does Quality equal Manufacturing and Engineering Only?
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Does Quality equal Manufacturing and Engineering Only?

Voice of the Customer

Does Quality equal Manufacturing and Engineering Only?

Is your company suffering from Lost Opportunities in Cost Savings and Revenue Growth? Currently (and in the past), Companies focus their Quality efforts in Manufacturing and Engineering. Certainly this makes sense in that you must design and produce good products (and services) in order to generate revenue and profit. But what about the rest of the organization – Purchasing, Legal, Sales, Marketing, HR? Is Quality just for Manufacturing and Engineering, and in many cases, only a select few within these functions, or are there reasons to broaden the focus of Quality to include more of the organization? The direct answer is YES. By broadening the reach of quality to involve all functions within an organization, or an enterprise wide [...]

By Matt Gajda|2018-07-08T15:00:04+00:00October 30th, 2017|Categories: Voice of the Customer|Tags: cost saving, engineering, manufacturing, product quality, product quality and reliability, quality, revenue growth|

The Ice Cream Maker

10 Quick Tips on Quality Here are 10 practical lessons from “The Ice Cream Maker,’’ by ASI Chairman and CEO Subir Chowdhury, showing how you can use LEO to improve your life at home and at work: 1. Profits are the result, the by-product of great service. 2. Turn what you do every day out of necessity into something you love to do. 3. The better you treat your employees, the better they treat your customers. 4. Focus on what you do, not just the results. 5. If you sell something, you have customers: Listen to your clients or customers. 6. Quality is defined by the customer. 7. Most American companies are better at delivering “excitement,’’ than they are at [...]

By admin|2015-01-15T14:44:15+00:00October 10th, 2013|Categories: Food|Tags: ASI, ASI Consulting, Chowdhury, Design for Six Sigma, Edwards Deming, Enrich, Ford Motor Company, Genichi Taguchi, Lean, LEO, Listen, ListenEnrichOptimize, Optimize, quality, Quality is Everyone's Business, Robust Engineering, Six Sigma, Subir Chowdhury, Taguchi, Taguchi Methods, The Ice Cream Maker, The Washington Post|

Robust Engineering / Taguchi Method

Robust Engineering / Taguchi Method Robust Engineering allows for the Voice of the Customer to be translated into engineering requirements that optimize the functionality of the product or process and make it robust to common failure events/modes. Traditional engineering focuses on solving problems, failure analysis, and use of a repetitive process of design-build-test, testing one factor at a time, firefighting, and studying in detail the problems associated with interactions of the factors involved. This approach costs more, takes more time, and isn't always successful. ASI’s approach to Robust Engineering exclusively uses the Taguchi approach: the Taguchi Methods were first developed by ASI founder Genichi Taguchi, a pioneer of the quality movement . This allows experiments to be performed and prototypes [...]

By admin|2015-01-15T14:46:17+00:00September 17th, 2013|Categories: Robust Engineering|Tags: design cycle times, Genichi Taguchi, quality, Quality Revolution, Robust design, Robust Engineering, Taguchi, Taguchi Method, Taguchi Methods, Voice of the Customer|