10 Quick Tips on Quality Here are 10 practical lessons from “The Ice Cream Maker,’’ by ASI Chairman and CEO Subir Chowdhury, showing how you can use LEO to improve your life at home and at work: 1. Profits are the result, the by-product of great service. 2. Turn what you do every day out of necessity into something you love to do. 3. The better you treat your employees, the better they treat your customers. 4. Focus on what you do, not just the results. 5. If you sell something, you have customers: Listen to your clients or customers. 6. Quality is defined by the customer. 7. Most American companies are better at delivering “excitement,’’ than they are at [...]