It’s not just the processes or methodologies that a company works with that can make them more or less successful. What is the reason that some succeed and some don’t when implementing the same initiatives and methodologies (i.e. Six Sigma, DFSS, Lean, etc.)? There are always plenty of variables, but one of the most critical factors in answering this question is the company culture and mindset of its people. Most companies implement some type of quality initiative and expect the culture change to happen as the company gains experience. This can work, but it often takes more time than most are willing to spend. This is where LEO is different. It is about that mindset needed to be successful. It is a fundamental business philosophy [...]

A friend of mine told me a story the other day that got me thinking about people’s inability to “see” waste.  The story goes like this… My friend currently owns two houses; one he lives in and one he leases out through a property management company (we’ll call Company X).  Periodically Company X needs to go into the rented property for one reason or another.  Before going into the rented property, Company X contacts my friend to let them know why and when they are going to need to enter the property.  Each time this happens, my friend politely reminds them that they will need all three keys in order to gain access.  My friend doesn’t have to remind them [...]